eG Innovations

eG Innovations is helping businesses across the globe transform IT service delivery into a competitive advantage and a center for productivity, growth and profit. Providing end-to-end visibility – from users to servers to networks and storage – our award-winning eG Enterprise technology provides organizations with a 360 degree view of their entire IT infrastructure. This single pane of glass view allows enterprise IT teams to collaborate easily and solve key user-visible problems. Unparalleled visibility also allows IT architects to determine how to right-size and optimize their IT infrastructures for maximum ROI.

Our patented automatic root-cause diagnosis technology is designed for dynamic, inter-dependent physical, virtual and cloud infrastructures where proactive monitoring and rapid diagnosis of problems is a challenge. Instead of spending hours of time analyzing the problem, with eG Enterprise, IT helpdesks and administrators can go from a user visible problem to an actionable event in just a few clicks.

Technology Focus

Having been a Citrix Premier Technology since 2003, eG Innovations has developed key expertise in Citrix technologies. Our solutions are being currently used to monitor some of the largest Citrix deployments in the world.

eG Innovations was also one of the earliest vendors to explore the performance challenges that virtualization and cloud computing introduce. eG Innovations has multiple patents for its monitoring technologies for virtual environments. In 2008, eG Innovations won the Best of VMworld 2008 award for its application and virtualization management capabilities. eG Innovations products also include the only truly virtualization-aware root-cause diagnosis technology in the industry today.

eG Innovations also has expertise with SAP, Java, Microsoft and other leading technology stacks being deployed in enterprises today.

Customers and Partners

Many of the world’s largest businesses, across different verticals, use eG Enterprise technology to enhance IT service performance, increase operational efficiency and ensure IT effectiveness. We have over a thousand customers in 40 countries whom we service through our worldwide channel partner network.

Headquartered in Singapore, eG Innovations has sales and support offices across the globe including USA, UK, The Netherlands, Hong Kong and India. Our global presence allows us to provide a follow the sun support model to service and support the most demanding organizations.


eG Enterprise is an end-to-end application performance monitoring solution that helps enterprises, service providers, and government agencies radically simplify and accelerate service delivery performance management to boost user experience and ROI across virtual, cloud and physical IT environments.

Its award-winning automated root cause diagnosis technology automatically pinpoints the cause of IT service slowdowns with great accuracy. By auto-correlating the user experience with the underlying infrastructure and application components, eG Enterprise makes application performance monitoring easy, effective and efficient.

Here’s a closer look at eG Enterprise’s unique capabilities that shows how they help you deliver exceptional performance, user satisfaction and ROI.

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End-to-End Performance Visibility

In today’s dynamic and heterogeneous IT environments, traditional monitoring tools suffer from limited visibility into service dependencies between users, applications, and IT infrastructure.

With eG Enterprise, you can monitor every layer and every tier of the IT infrastructure and connect performance insights—across applications, user experience, physical and virtual servers, network, and storage—with service availability and business productivity. Monitor your entire infrastructure from a single pane of glass.

User Experience Monitoring

The success of IT initiatives is directly tied to user satisfaction. Therefore, successful IT performance monitoring can no longer be limited to tracking IT resources—CPU, memory, disk, etc.

eG Enterprise monitors all aspects of a user’s experience—for web applications, Citrix virtual applications, and more. With its real user monitoring (RUM), you can quickly see which transaction is slow, when, where, and why. Synthetic monitoring complements RUM by consistently testing applications 24×7 from different locations

Application Code-Level Visibility

Poorly written application code and inefficient database queries affect application performance. Developers need code-level visibility to detect and fix such issues to ensure an optimal user experience.

Using a tag-and-follow approach, eG Enterprise traces web transactions as they are processed by each application tier. Transaction flow graphs help you quickly see where bottlenecks in transaction handling occur and pinpoint the exact Java method, SQL query or external API call that is responsible for transaction slowdowns

Enterprise Application Monitoring

eG Enterprise provides out-of-the-box monitoring for over 180 enterprise applications including Citrix, SAP, Microsoft Dynamics, SharePoint, Siebel, PeopleSoft, Java, Oracle, and more. From a single pane of glass, administrators and monitor multi-vendor applications and custom applications, track performance metrics, identify anomalies, and correlate with infrastructure problems for faster troubleshooting.

With purpose-built monitoring models for each application, eG Enterprise delivers in-depth insights on intuitive dashboards allowing IT teams to easily isolate bottlenecks in any layer of the application and the underlying operating system. eG Enterprise also monitors over 10 different operating systems (Windows, Linux, AIX, HP-UX, Solaris, and more

Deep Virtualization Monitoring

Virtualized IT environments are highly dynamic and heterogeneous, making manual performance diagnosis with legacy tools impossible.

eG Enterprise’s unique, patented ‘inside-outside’ monitoring technology delivers both depth and breadth of insight into virtual infrastructures. The ‘outside view’ of a VM indicates the hypervisor’s physical resources used by a VM, while the ‘inside view’ of the VM highlights which applications and users are responsible for the resource usage

Cloud Performance Assurance

Cloud infrastructures are distributed and heterogeneous making monitoring a challenge for IT teams. eG Enterprise provides monitoring support for cloud applications and infrastructures across SaaS, PaaS and IaaS environments. Using out of-the-box reports, easily compare performance of applications before and after cloud migration.

eG Enterprise auto-discovers cloud infrastructures across public (AWS and Azure), private and hybrid cloud environments and maps dependencies with the on-premises infrastructure tiers. Available in a SaaS deployment model (in addition to on-premises deployment), eG Enterprise is best-suited for service providers