Remote Desktop Manager ( RDM )

Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team­– its Suite contains many features that every organization needs to manage their complete infrastructure. This tool is very useful for any IT professional who works in administration, monitoring and implementation, etc., for their day-to-day operations and to manage multiple customers. In this review, I will be sharing Remote Desktop Manager’s available features and their many uses.

Remote Desktop Manager (RDM) can centrally manage all your remote connections, passwords and credentials. RDM is available in two versions: Free and Enterprise Edition. The Free Edition is obviously free, while Enterprise Edition is a more robust paid version. RDM has seven key components, and each component has its own features. Here’s a quick comparison between the two:

A detailed comparison of each supported feature can found on the Devolutions website.

What RDM Offers

RDM is available for both Windows and Mac, as well on Android and iOS mobile devices.

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RDM supports a wide range of connections and technologies, including computers, switches, VPNs or printers. Below is a list of supported tools:

Apple Remote Desktop	Microsoft Remote Desktop (RDP)	HP Remote Graphics Receiver
BeyondTrust Password Safe Console	PC Anywhere	Intel® AMT (KVM)
Chrome Remote Desktop	PowerShell	LogMeIn
Citrix (Web)	PuTTY (Telnet, SSH, RAW, rLogin)	X Window
Citrix ICA/HDX	Radmin	Telnet
ControlUp	Remote Assistance	VNC
DameWare Mini Remote Control	Remote Desktop Commander	VPN
Dell iDrac	ScreenConnect	Wayk
DeskRoll	SecureCRT	Web Browser (HTTP/HTTPS)
FTP	Serial Port	Host
Gateway	SSH Tunnel	HP Integrated Lights Out (iLO)
TeamViewer

RDM has the capability to connect remotely to virtualization and Cloud platforms, as well as other applications. You can access multiple virtual platform consoles like VMware and Hyper-V from RDM, or you can browse and access the data inside Cloud platforms. Additionally, you can remotely access and centrally manage different applications like Active Directory, SQL, and more. Below is a list of supported tools:

Virtualization Platform	Cloud Platform	Active Directory Console
AWS Console	Amazon S3 Explorer	Command Line
Azure Console	Azure Storage Explorer	Data Report
Hyper-V	Azure Table Storage Explorer	Data Source Shortcut
Oracle VirtualBox	Dropbox	Database
Virtual Server	OneDrive Explorer	File Explorer
Virtual PC		Inventory Report
VMware (Player, Workstation, vSphere)		Play List
VMware Console		PowerShell
VMware Remote Console		SNMP Report
Windows Virtual PC		Spiceworks
XenServer Console		Splunk
		SQL Server Management Studio
		TeamViewer Console
		Terminal Server Console

VPN Support

RDM supports multiple native VPNs and other VPNs as add-ons, which you can install on RDM and access at your office or through a specific network. VPN connections can be configured in the VPN section of the session properties, and the connection can be established automatically, manually or configured to a specific condition.

Native VPN Support	Add-Ons
Apple VPN	Avaya (Nortel)
Cisco VPN	Barracuda NG Network
Custom	Bitvise Tunnelier
Microsoft VPN	Check Point Endpoint Security
SonicWall VPN	Check Point VPN-1 SecureClient
SSH VPN	Cisco AnyConnect
TheGreenBow	F5 Firepass SSL
	FEC Secure IPSec
	FortiClient
	Generic VPN
	Juniper Junos Pulse
	Juniper Network Connect
	Juniper WSAM
	Juniper-Netscreen
	NCP Secure Entry Client
	OpenVPN
	SecureCRT
	Shrew Soft
	SonicWall NetExtender
	WatchGuard Mobile
	WatchGuard SSL

Document Storing

You can store different types of documents in the data source instead of keeping them in the same location. This allows you to access all data from a single console with enhanced security. Below are the supported document types:

Certificate

Data source configuration (.rdd)

Default

Email

HTML

Image

Microsoft Office (Word, Excel, PowerPoint, Visio and OneNote)

PDF

Phonebook

Rich Text Editor

Spreadsheet Editor

Text

Video

Credential Management

RDM has the ability to store multiple types of credentials, including both native and external applications. The table below lists the different application types. RDM also supports credential redirection, dynamic credential linking and Windows Credential Manger. With the help of this feature, you will be able to manage your session, browsing history, and more with a single click.

1Password	Password List
AuthAnvil Password Server	Password Manager Pro
Connection String	Password Safe
Custom	Password Vault Manager
CyberArk AIM	PasswordBox [Deprecated]
Dashlane	Passwordstate
Firefox Password Manager	Pleasant Password Server
Google Chrome Passwords	Private Key
KeePass	Secret Server
LastPass	Sticky Password
One Time Password (OTP)	TeamPass (TBD)
PassPortal	Username/Password
Zoho Vault	Windows Credential Manager

RDM reduces the complexity of accessing multiple devices and sessions by integrating the existing password managers and automatically logging in everywhere with the help of stored passwords.

Information, Contacts and Folders 

RDM includes storage tools for important sensitive information like your wallet, bank account, and email. You can also create and save contacts, and send e-mails to Skype.

Another option for storing information and contacts is Folders, which enables you to create multiple folders to manage your devices, grouping them based on location, devices, etc. You can also move the added devices or sessions to appropriate groups.

Below are the different information, folder, and contact types that can be used:

Information Type	Folder Type	Contact Type
Alarm Codes	Company	Company
Bank Information	Customer	Customer
Credit Card	Database	Default
Email Account	Device (router, switch, firewall)	Employee
Login (Account)	Domain	Family
Login (Web)	Folder	Supplier
Note/Secure Note	Identity	Support
Other	Printer
Passport	Server
Safety Deposit	Site
Software/Serial	Software
Wallet	Workstation

Enhanced Security Support

RDM supports a role-based security system in which roles allows for creating a granular protection system that is quite flexible.

Roles

Here are the main key points of the role-based security system:

• Security is inherited: child items and folders are covered by a parent folder’s security.
• Permissions can be overridden: a permission set on a sub folder will override the parent item’s permission.
• Permissions are granular: Multiple permissions can be set on entries at once.

Automation Support

RDM now supports Windows PowerShell, a powerful scripting tool that enables automation. This is provided in a PowerShell module. For any information regarding the RDM PowerShell module, please refer to the online documentation page, which can be found here.

Additional Information

Remote Desktop Manger provides customers with best practices, tips and tricks to make their environment healthy and secure with enhanced features. All technical information, like installation fixes, new features and updates are available from the Devolutions Blog, YouTube channel and tech forums.

How to Get RDM Updates

You can stay up-to-date on all things Devolutions by subscribing to their monthly newsletter for the most recent information about their products, case studies, new releases, software tutorials, and much more. They are also highly committed to customer support – helping users solve issues, enhance features, provide fixes, and offer feedback.

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